Quick answer: First check your email or the airline's app for an automatic rebooking. If it doesn't work for you, you're usually entitled to a refund instead — call
+1 (844) 833-0133 and an agent can help you book a new flight, including on a different airline if that gets you there faster.
First, check what the airline already did
When an airline cancels a flight, it often automatically rebooks affected passengers on the next available flight and sends a notification by email or app. Start there — if the automatic rebooking works for your schedule, you may not need to do anything else.
If the automatic rebooking doesn't work for you
- You can usually request a full refund instead of accepting the new flight
- You can ask about alternative flights, including on a different route or airline
- You may be entitled to meals or a hotel if the cancellation was within the airline's control, such as a mechanical issue
- If your trip is time-sensitive, booking a new flight quickly may get you there faster than waiting on the airline's rebooking queue
Step by step
- Check your email or the airline's app for an automatic rebooking notification.
- Decide if the new flight works. If it doesn't fit your schedule, you can typically request a refund instead.
- Call +1 (844) 833-0133 to review other options. An agent can search alternative flights, including other airlines, to get you to your destination.
- Confirm pricing and book. Once you choose a new flight, the agent confirms the price and books it, with confirmation sent by email.
- Follow up on any refund. If you were owed a refund from the cancelled flight, track its status with the original airline separately.
Common questions
What should I do first if my flight is cancelled?
Check your email or the airline's app — many airlines automatically rebook you on the next available flight.
Am I entitled to a refund?
In most cases, yes, to your original payment method, if you choose not to travel on the rebooked flight instead.
Does the airline cover a hotel for an overnight cancellation?
It depends on the airline and the cause. Some cover meals or hotels for cancellations within their control, not for weather.
Can I book on a different airline instead?
Yes, once you've handled the original booking, an agent can help you search and book a new flight, including on another airline.
How long does the refund take?
Many card refunds are processed within 7 to 20 business days once approved.