Answers to the questions we hear most before and during a call.
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No. TripFare Desk is an independent flight booking service. We are not an airline and are not affiliated with, endorsed by, or acting on behalf of any airline. If you need help with an existing reservation, you can also contact the airline directly.
The call is free. If you choose to book, the agent will confirm the full price, including any service fees, before you pay.
No. You're welcome to ask questions and compare options with no obligation to book.
Calls may be recorded and monitored for quality, training and record-keeping. By continuing the call you agree to this.
This service is for travelers in the United States. Please call from a US phone number.
It depends on the airline and fare type. Many airlines have dropped change fees on standard fares, but basic economy tickets and some international fares may still carry a fee. The agent will confirm the exact cost for your booking before anything is charged.
Refund timing varies by airline and payment method. Many refunds to a credit card are processed within 7 to 20 business days once approved.
Many airlines allow a free cancellation or hold within 24 hours of booking, for flights booked at least a week before departure. Rules vary by airline, so confirm the specifics for your ticket when you call.
Yes. Agents can look up same-day and last-minute availability over the phone, which is often faster than searching multiple sites yourself under time pressure.
Agents only take payment details when you've decided to book, and confirm full pricing first. As with any phone purchase, never share card details unless you placed the call yourself to a number you trust.
Yes, agents can help with multi-city itineraries and group bookings, which can be harder to configure correctly on airline websites.
That's one of the main reasons travelers use a phone-based service like this — you can book, change or ask questions entirely by phone, with no website or app needed.